Every child deserves to feel safe, included, respected, and heard – and every family deserves confidence that their child is in an environment where child safety comes first in every decision we make.
Our Child Safe Hub has been created as a transparent and accessible space for families, schools, communities, and Educators to understand our commitment to child safety, safeguarding practices, policies, training, and continuous improvement.
We know trust is earned through actions, transparency, and consistency.
That’s why TeamKids continues to invest in specialist child safety leadership, strong governance, and continuous improvement across every service we operate.
Thank you for the trust you place in us and for partnering with TeamKids to create safe, inclusive, and remarkable environments where every child can thrive.
James Taylor
Chief Executive Officer
At TeamKids, we believe child safety requires dedicated expertise and continuous improvement – not simply meeting minimum standards.
That’s why we appointed a dedicated Child Safeguarding & Wellbeing Manager to provide specialist leadership across every TeamKids service.
Sarah Barber works closely with our Executive Leadership Team, operational leaders, and schools to strengthen child safe practices, support our Educators, and ensure our policies, training, and systems continue to reflect best practice.
Her role helps ensure child safety remains at the centre of every decision we make, giving families, schools, and communities confidence that children are supported by strong leadership, specialist expertise, and a genuine commitment to continuous improvement.
Strong leadership and governance are key to creating environments where children are safe, supported and able to thrive. In simple terms, they are the systems, decisions and people that guide how TeamKids operates and ensure child safety remains at the centre of everything we do.
That commitment begins long before your child attends one of our services. It influences how we recruit and train our Educators, the policies and procedures that guide their practice, the way our services are supported and supervised, and how concerns are identified and responded to across the organisation.
Creating a child safe environment is an ongoing responsibility, not something we consider a one-time task. Our Leadership Teams regularly review our practices, learn from feedback and operational experiences, and strengthen our systems to ensure they continue to reflect best practice and meet the evolving needs of children and families.
Listening to children is also central to this approach. We want every child to feel heard, respected and confident to share their ideas or concerns with trusted adults. Families are equally important partners, and open communication helps us better understand and support every child in our care.
Behind every TeamKids service is a network of Educators, leaders and specialist support teams working together with one shared purpose: to ensure every child feels safe, secure, supported and able to thrive.
Every child deserves to be cared for by adults who are well prepared, well supported and committed to their safety and wellbeing. At TeamKids, we know that confidence is built through the people who care for children each day, which is why we invest in careful recruitment, ongoing training, strong leadership and continuous learning across our organisation.
Our commitment to child safety is embedded throughout our recruitment and screening processes, from interviews and reference checks to onboarding and ongoing compliance requirements. Child safety remains a key consideration at every stage.
Before working with children, Educators complete induction training covering child safety, supervision, interactions with children and their responsibilities within our services. They are also introduced to the policies and procedures that guide everyday practice, ensuring they have a clear understanding of the expectations and responsibilities that come with caring for children.
As expectations and best practice evolve, so does our training. Our teams continue to receive professional development and regular updates that strengthen their understanding of child safety, mandatory reporting, appropriate interactions with children and their role in creating safe environments.
Our Educators are also supported to confidently manage the everyday situations that come with caring for children, including medical needs, effective supervision, safe arrivals and departures, behaviour guidance and emergency response procedures.
Behind every Educator is a wider network of Service Leaders, Regional Managers, operational leaders and specialist support teams who provide guidance, oversight and ongoing support. Together, they help ensure child safety remains at the centre of decision-making across the organisation.
While many people only see the friendly faces welcoming children each day, those Educators are supported by comprehensive training, strong leadership and robust systems designed to help every child feel safe, valued, seen and able to thrive.
Creating child-safe environments means ensuring children, families and Educators have clear, supportive ways to speak up, raise concerns and provide feedback. Every concern is listened to, responded to and used to strengthen the way we keep children safe.
Children’s safety and wellbeing is at the centre of every decision we make. Timely action and thoughtful responses are essential.
Through our See Something, Say Something initiative and internal reporting processes, our teams are empowered to speak up.
We regularly review feedback, concerns and learnings to strengthen our policies, practices and systems – because we never stop working to be better.
Every conversation, concern and idea helps us understand children’s experiences, support our Educators, and create environments where children feel safe, valued and protected.
Share a concern with our team, management or through our reporting channels.
We acknowledge your concern and gather the information needed.
We assess and investigate in line with our policies and procedures.
We implement appropriate actions and support everyone involved.
We reflect, learn, and strengthen our practices to keep children safer.
We value open and honest conversations and see feedback as an opportunity to learn, grow and improve for children and families.
We help children build trusted relationships with adults and feel confident in sharing their ideas, feelings, and concerns.
Families can speak with their service team, contact management, or provide feedback through our communication channels.
We follow clear policies and processes to ensure concerns are considered, investigated and managed with care and professionalism.
Together, we create environments where every child feels safe, heard, and supported.
Staff trained in Child Safety Standards
School partnerships across Australia
Child attendances supported annually
Parent satisfaction rate*
Years of OSHC leadership
*2023 Parent Satisfaction Survey
If you have a concern about a child’s safety or wellbeing, please contact us as soon as possible. You may speak with your Director of Service or Regional Manager, or contact our Child Safeguarding & Wellbeing team directly using the details below or the confidential reporting form. Every concern is taken seriously and managed in accordance with our Child Safety Framework.
Phone
1300 035 000
Email
info@teamkids.com.au
Hours
Monday–Friday, 8:00am–5:00pm
Use the confidential form below to report a child safety concern. Your report will be reviewed by TeamKids’ Child Safeguarding & Wellbeing Team. Please provide as much information as possible to assist with our assessment. All reports are treated confidentially and managed in accordance with our Child Safety Framework.
Fields marked with * are required.
