How can we help you?

We are here to help and answer any questions you might have. Use our forms below to contact our Team.
We look forward to speaking with you soon!

Customer Service

Contact Customer Service for all booking & account enquiries


Contact Recruitment to find out what it’s like to work at TeamKids


Contact Marketing for all marketing & media enquiries


Contact Sales & Partnerships for all sales-related enquiries



1-3 Lakewood Boulevard
Braeside VIC 3195


School Term: 8:00AM – 5:00PM
School Holidays: 7:00AM – 6:30PM

(Please note this location does not run Before, After and Holiday programs, it is the epicentre of innovation and creativity for all our programs.)


235 Herries Street
Wilsonton Heights QLD 4350


School Term: 8:00AM – 5:00PM
School Holidays: 7:00AM – 6:30PM


Level 18, 324 Queen Street
Brisbane QLD 4000


School Term: 8:00AM – 5:00PM
School Holidays: 7:00AM – 6:30PM


Lvl 1, 11-17 Swanston Ct
Belconnen ACT 2617


School Term: 8:00AM – 5:00PM
School Holidays: 7:00AM – 6:30PM


Unit A2/35 – 39 Bourke Rd
Alexandria NSW 2015


School Term: 8:00AM – 5:00PM
School Holidays: 7:00AM – 6:30PM


It’s easy to set up your TeamKids account via our website. You’ll be required to set up an account by clicking the ‘Register’ button found in the top right-hand corner of the screen. (If you’re on an iPhone sometimes this button moves to the bottom of your screen).

When setting up your account we require the following information:

  • Centrelink CRN numbers for your family & child(ren)
  • Parent/guardians contact details
  • Children details, including medical history, diagnosis of allergy, asthma, anaphylaxis, dietary requirements or additional needs. Be prepared to upload any supporting documentation
  • Emergency contact details (Both parents if known and a third emergency contact)
  • Authorised persons for drop-off and pick up
  • Payment details

We can only accept children that are fully registered with TeamKids and have provided any required additional documents. Once you’ve set up your account you will be asked to verify your account. Please locate the email and click on the link to verify.

TIP: Forgetting to add payment details and emergency contacts are the most commonly overlooked requirements for activating a TeamKids Account.

All programs are designed around our value of ‘fun’, where we incorporate the interests, needs, and development of each individual child, to provide amazing experiences.

Our resources and daily experiences cater for the inclusion of each child to provide an environment that is adventurous, creative, inquisitive, and promotes each child’s learning and development.

We have enriching environments that are clean, well-resourced, vibrant, and safe with a variety of zones, stations, and play areas promoting choice. These are set up daily and include construction, dress-ups, imaginative play, music, and chill-out zones. We have an abundance of sporting equipment for children to play with each day, ensuring there’s always a chance to kick the footy or play some great games with friends.

TeamKids recognises that thinking and innovation are the skills that prepare children for increasingly complex life and work environments in the 21st century. Therefore, our programming extends the My Time, Our Place Framework to focus on creativity, critical thinking, communication, and collaboration. These elements are entwined within our TeamKids Clubs programming with such experiences as coding, STEM, and engineering challenges.

There are 4 key steps to ensuring you are eligible for childcare subsidy:

  • Register for childcare subsidy on
  • Confirm activity hours
  • Confirm enrolment (after you’ve placed a booking with TeamKids

Double check you CCS eligibility. If you are having trouble accessing your account, please call the Family Assistance Office on 13 61 50

If your child has asthma, anaphylaxis, an allergy, or any other pre-existing medical condition, we require the child’s action and medical plans to be added to your TeamKids account.

All medical forms can be found on our website.

In the unfortunate event your child is unwell and unable to attend, we ask that you follow the below steps.

Before & After Care

Cancellations on the day, please call your TeamKids program directly. The mobile phone for the service can be found on our website on the venue page. We highly recommend that you save this number to call the venue directly in future.
Please note cancellation within 48 hrs of the session commencing will be charged in full.

Holiday Care

Cancellations on the day for Holiday Program, please call Head Office directly on 1300 035 000 ext 1 or email Please note cancellation within 48 hrs of the session commencing will be charged in full.

Medical Cancellation

For Before, After, and Holiday Care, when cancelling due to medical reasons we recommend that you obtain a medical certificate so that you will not be charged to this day.

Email medical certificates to within 7 days and this session will not be charged.

Where do I send Medical Certificates?

Medical certificates are to be emailed to the Customer Service Team at within 7 days of the cancellation.

Your Feedback matters

At TeamKids we welcome your feedback about your experiences using our services and working with our staff. Please let us know if you have a positive experience, we rely on word-of-mouth, so your positive comments really do matter. On the other hand, if you have experienced a problem, we’d like to know about it. Your complaint will help us to continuously improve our service.

We exist to enrich children’s lives.

Find The Venue
Near You

TeamKids programs are conveniently located at your school, with extended hours to help families juggle work and home. Visit our venues page to secure your spot today!

House Drawing