How can we help you?

It’s easy to set up your TeamKids account via our website. You’ll be required to set up an account by clicking the ‘Register’ button found in the top right-hand corner of the screen. (If you’re on an iPhone sometimes this button moves to the bottom of your screen).

When setting up your account we require the following information:

• Centrelink CRN numbers for your family & child(ren)
• Parent/guardians contact details
• Children details, including medical history, diagnosis of allergy, asthma, anaphylaxis, dietary requirements or additional needs. Be prepared to upload any supporting documentation
• Emergency contact details (Both parents if known and a third emergency contact)
• Authorised persons for drop-off and pick up
• Payment details

We can only accept children that are fully registered with TeamKids and have provided any required additional documents. Once you’ve set up your account you will be asked to verify your account. Please locate the email and click on the link to verify.

TIP: Forgetting to add payment details and emergency contacts are the most commonly overlooked requirements for activating a TeamKids Account.

All programs are designed around our value of ‘fun’, where we incorporate the interests, needs, and development of each individual child, to provide amazing experiences.

Our resources and daily experiences cater for the inclusion of each child to provide an environment that is adventurous, creative, inquisitive, and promotes each child’s learning and development.

We have enriching environments that are clean, well-resourced, vibrant, and safe with a variety of zones, stations, and play areas promoting choice. These are set up daily and include construction, dress-ups, imaginative play, music, and chill-out zones. We have an abundance of sporting equipment for children to play with each day, ensuring there’s always a chance to kick the footy or play some great games with friends.

TeamKids recognises that thinking and innovation are the skills that prepare children for increasingly complex life and work environments in the 21st century. Therefore, our programming extends the My Time, Our Place Framework to focus on creativity, critical thinking, communication, and collaboration. These elements are entwined within our TeamKids Clubs programming with such experiences as coding, STEM, and engineering challenges.

There are 4 key steps to ensuring you are eligible for childcare subsidy:

• Register for childcare subsidy on my.gov.au
• Confirm activity hours
• Confirm enrolment (after you’ve placed a booking with TeamKids

Double check you CCS eligibility. If you are having trouble accessing your account, please call the Family Assistance Office on 13 61 50

If your child has asthma, anaphylaxis, an allergy, or any other pre-existing medical condition, we require the child’s action and medical plans to be added to your TeamKids account.

All medical forms can be found on our website.

In the unfortunate event your child is unwell and unable to attend, we ask that you follow the below steps.

Before & After Care

Cancellations on the day, please call your TeamKids program directly. The mobile phone for the service can be found on our website on the venue page. We highly recommend that you save this number to call the venue directly in future.
Please note cancellation within 48 hrs of the session commencing will be charged in full.

Holiday Care

Cancellations on the day for Holiday Program, please call Head Office directly on 1300 035 000 ext 1 or email info@teamkids.com.au. Please note cancellation within 48 hrs of the session commencing will be charged in full.

Medical Cancellation

For Before, After, and Holiday Care, when cancelling due to medical reasons we recommend that you obtain a medical certificate so that you will not be charged to this day.

Email medical certificates to info@teamkids.com.au within 7 days and this session will not be charged.

Where do I send Medical Certificates?

Medical certificates are to be emailed to the Customer Service Team at info@teamkids.com.au within 7 days of the cancellation.